Accountancy
120
Agriculture, Fishing
1
Finance, Insurance
85
Call Centres
0
Catering & Hospitality
100
Construction, Property
128
Customer services
71
Defence/Armed Forces
70
Education
3
Electronics
66
Engineering, Manufacturing 106
Graduate, Trainees
72
Healthcare & Nursing
82
Human resources
67
IT & Internet
424
Legal
74
Management consultancy 61
Marketing, Advertising, PR 64
Media, Creative
4
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
82
Retail, Wholesale
78
Restaurant & Food Service 11
Sales
131
Science
17
Secretarial, Administration 30
Security
0
Senior appointments
3
Telecommunications
2
Transport, Logistics
6
Travel, Leisure, Tourism
29
Other
66
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: Marketing, Advertising, PR Vacancy 1192 |
| Post:Help Desk Analyst |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Summary of Work to be Performed:
The Help Desk analyst will be performing Help Desk Services, including a number of duties throughout any given day. The Help Desk analyst will be part of a team of approximately 8-10 individuals that in the aggregate will service approximately 1,500 calls per month, with each analyst answering anywhere from approximately 15-35 calls per day. The analysts will need to determine whether he/she can resolve the problem or escalate a problem to the appropriate group. In addition, the Help Desk analyst is responsible for creating all new network accounts and e-mail accounts within five (5) business days and application accounts within eight (8) business days. The Help Desk analyst will receive and respond to e-mails from users that need assistance and will handle e-mail inquiries and problems in the same manner as phone calls. All work is tracked through a call tracking system . The Help Desk analyst is also responsible for creating documentation that is stored in a database for all analysts to reference for troubleshooting.
The Help Desk Analyst must have advanced knowledge of Windows XP, Active Directory, SAP account administration. Remote access (via SMS), Norton Anti-Virus and Office 2003 and 2007 applications, including, without limitation, Outlook, Word, Excel and PowerPoint, are necessary as well as being able to troubleshoot technical issues. Knowledge regarding shared directories and permissions and global applications are also needed. Strong customer service skills, superior telephone skills as well as strong written and verbal skills are necessary for this position. Person must have knowledge on how to use and administer a problem tracking software.
Must also have working knowledge of:
• Citrix
• Active Directory
• Network Security
• Cisco VPN
• Broadband router configuration
• Wireless networking
• Network printing
• PDAs (Blackberry, iPhone, etc.)
• Document scanning/imaging
• Cisco VOIP
• Laptop setup for remote users
• SAP account administration
Secondary skills include operational skills such as TSM and Network Monitoring and the knowledge of an emergency notification system.
Location: Stamford
Compensation: DOE
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Âèêòîðèÿ
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| Email: |
npacifico@hotmail.com
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| Phone: |
5850678/8 097 855 01 98
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Publication date: 2009-09-19 01:56:55
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