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Section:  Construction, Property   Vacancy 1639

Post:Manager Client Services Salary contractual
Requirements and conditions
Age: Has no value
Gender Has no value
Education: no
Work schedule: Has no value
Work place: London
The announcement text:
The Manager of Client Services will be a talented professional who uses judgment and discretion to solve technical business problems. The incumbent works with and manages the success-driven Client Services team to quickly resolve the technical issues of the staff. they will be responsible for providing technical support to end users, installing and maintaining computer hardware and software, network and remote connectivity in a mixed PC/MAC environment



Position Responsibilities:



Use judgment and discretion to solve technical business problems

Manages the success-driven Client Services team to quickly resolve the technical issues within the Aeropostale environment

Responsible for managing the technical analysts who provide support to end-users for software applications, desktop systems, notebook systems, printers, and telephony

Provide work directions, mentors staff, and sets deadlines to ensure timely completion of work

Monitor and implement process improvement

Manage the inventory of desktop and laptop PCs as well as the software inventory and problem log

Schedule and manage the deployment of PCs for new hires

Assist with communicating scheduled and unscheduled outages

Provide weekly IT Help Desk status reports

Communicate regularly within IT and business to update project status

Assist Network Team in the following

Create and maintain local user accounts

Troubleshooting and maintenance of local servers

Perform nightly backups of servers while administering a scheduled rotation of tapes both on and off-site

Maintain an event log (or database) which can generate statistics listing; nightly status of backups, addition of users, deletion of users, departments, problem logs (through call tracking system), usage statistics, etc.

Adhere to and enforce corporate network usage standards plus policies regarding the use of non-standard or illegal software

Administer virus protection, desktop security as defined by Active Directory Group Policy and LAN analysis/management utilities for all local and remote servers and desktops

Remain current on developments in desktop and network hardware/software offerings

Create and maintain local network printing services

Perform functions related to maintaining and improving IT infrastructure

Ability to travel between New York City, Wayne, NJ, and South River, NJ facilities on a regular basis



Position Requirements:



Bachelor`s degree in Computer Information Systems or equivalent work experience is required

Minimum of 5 years of IT experience supporting and troubleshooting PCs. operating system software, and LAN connectivity

Minimum of 3 years experience managing IT support staff in multiple locations

Windows XP, MAC experience

Thorough knowledge of Desktop Hardware, knowledge of Help Desk management software

Microsoft Office Products

Project management experience

Working knowledge of network protocols and topology

Excellent relationship building (people) skills and communication skills (both verbal and written)

Excellent organizational skills, documenting and defining policies and procedures

Ability to take technical direction and ability to prioritize tasks

Ability to track and trend problems and identify process improvement opportunities through demonstrated problem-solving skills





We offer a competitive salary and a comprehensive benefit package that includes outstanding bonus potential, a casual work environment, a generous merchandise discount and realistic growth potential. Aéropostale, Inc. is an equal opportunity employer, M/F





In order to be considered for this role, please visit the following link




http://www.pcrecruiter.net/pcrbin/apply.asp?db=cX8zsVVM9XJizXKR5L4DbZvFcPIZ0jnzTlo%3d&id=175627191646565&src=Crglist









Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.




Contact information
Employer:
Email: jobs@turn.com.
Phone:
Publication date: 2010-01-30 06:09:20

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