Accountancy
120
Agriculture, Fishing
1
Finance, Insurance
85
Call Centres
0
Catering & Hospitality
100
Construction, Property
128
Customer services
71
Defence/Armed Forces
70
Education
3
Electronics
66
Engineering, Manufacturing 106
Graduate, Trainees
72
Healthcare & Nursing
82
Human resources
67
IT & Internet
424
Legal
74
Management consultancy 61
Marketing, Advertising, PR 64
Media, Creative
4
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
82
Retail, Wholesale
78
Restaurant & Food Service 11
Sales
131
Science
17
Secretarial, Administration 30
Security
0
Senior appointments
3
Telecommunications
2
Transport, Logistics
6
Travel, Leisure, Tourism
29
Other
66
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: IT & Internet Vacancy 365 |
| Post:Customer support Executive - London
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Edinburgh
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| The announcement text: |
The purpose of the role is to ensure the restoration of service to our Networking customers during unplanned failure situations. The post-holder must also proactively monitor the service (these include narrowband and broadband access products in both the consumer and business product areas) with a view to detecting any actual * potential service problems before customer impact is detected wherever possible. This is a 4 day on, 4 day off shift pattern and the candiate must have at leats three years experience in a sinilar field. Key Job Responsibilites.
? service availability monitoring
? service status message updates : both online and telephone
? fault diagnostics
? management of third party dealer groups.
Working as part of a team the post-holder must interface with first, second, third and fourth line support providers, , WebServices and 3rd party network support teams, handling escalations and major network incidents.
In addition, administration functions such as service availability reporting, trend analysis, change control , fulfilment statistics capture, MSO data capture and outage management are also features of the job.
The post-holder must deliver excellent standards of service, and fully understand the mission-critical requirements of our customers, particularly where failures in the Network have a considerable impact on an broad customer base. It is also important that customers are kept informed at all times.
The post-holder must maintain effective working relationships with internal customers and internal suppliers. These include but are not limited to :- Platform and Network Operations managers, 1st line, 2nd line , 3rd line and 4th line support teams, and WebServices support teams.
The post-holder must demonstrate excellent team and communication skills, prioritisation skills, along with strong problem management, diagnostic, and problem solving abilities.
A strong customer focus is also essential, along with the ability to take full ownership of service failures, and to manage them through to successful resolution within challenging timescales. Experience of interfacing with customers, suppliers and management at all levels is also advantageous. A proven track record of motivating and influencing others is required, together with evidence of a flexible approach, good organisational skills.
The post-holder must also have good IT skills and the willingness and aptitude to develop technical competencies relative to the job in a particularly dynamic environment.
AQUINAS HR are specialists in HR Recruitment www.aquinas.co.uk*coursefinder.asp
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| Contact information |
| Employer: |
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| Email: |
515@sheffieldcareer.informnow.com
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| Phone: |
01494 533 222
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Publication date: 2009-03-30 04:07:28
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