Accountancy
120
Agriculture, Fishing
1
Finance, Insurance
85
Call Centres
0
Catering & Hospitality
100
Construction, Property
128
Customer services
71
Defence/Armed Forces
70
Education
3
Electronics
66
Engineering, Manufacturing 106
Graduate, Trainees
72
Healthcare & Nursing
82
Human resources
67
IT & Internet
424
Legal
74
Management consultancy 61
Marketing, Advertising, PR 64
Media, Creative
4
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
82
Retail, Wholesale
78
Restaurant & Food Service 11
Sales
131
Science
17
Secretarial, Administration 30
Security
0
Senior appointments
3
Telecommunications
2
Transport, Logistics
6
Travel, Leisure, Tourism
29
Other
66
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Telecommunications Vacancy 816 |
| Post:Service Improvement - Problem Manager
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Edinburgh
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| The announcement text: |
Overall Job Purpose
Playing a key role in our Service Improvement and Problem Resolution team, you`ll be identifying trends of incidents. If anything results in increased downtime or repeatedly causes disruption to the business, then you`ll be responsible for root cause resolution. As part of the team, you`ll also be responsible for reviewing singular significant incidents on closure to make sure all the appropriate lessons are learnt, the opportunity for repeated issues are reduced and the problems identified and closed with minimal impact on revenue of services
Skills Required
* Good understanding of mobile Internet sector.
* ITIL - at least foundation level
* Solid technical background (UNIX scripting, programming, Internet)
* The ability to work well under pressure
* Credibility *
Well developed problem solving skills
* Excellent oral and written communication
* Ability to build good working relationships throughout the business and IT
* Analytical skills * Good knowledge of Microsoft products
Desirable
* Degree or equivalent (preferably a science*computing degree)
* Ability to manage own workload
* Language skills, especially German
* Data Centre Operations backgroundMSB Technology (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
|
| Email: |
515@sheffieldcareer.informnow.com
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| Phone: |
0208 315 9492
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| |
Publication date: 2009-03-18 02:58:12
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